Returns

We offers our customers a voluntary right to return for a period of 14 calendar days upon initial shipment of the goods. This voluntary right to return is subject to the following conditions:

  • goods and packaging are not damaged,
  • goods are clean and unused,
  • goods have not been tailored according to the customer's request.

For making use of this voluntary right to return, the customer needs to send back the properly packaged goods within the return period to the following address: Natural Sleep, Inhaberin Nadia Diraä, Aspenweg 3, CH-5436 Würenlos. The customer bears the full cost and full risk of returning the goods. Upon receipt of the goods Natural Sleep is going to refund to the customer that part of the invoiced amount (but excluding delivery cost) that corresponds to the returned goods. The refund is transferred to a Swiss bank account specified by the customer.

Natural Sleep's offering solely aims at customers with a place of residence inside Switzerland and all products are shipped to addresses inside Switzerland only. Consequently, regulations regarding the right to return issued by member states of the European Union explicitly do not apply.